Frequently Asked Questions About Shopping at
Groomstop.com
Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the Yahoo Store(tm) system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone at 888-819-0360. All account information submitted to us is safely isolated from unauthorized Internet access.
Do I have to pay sales tax?
Sales tax will only apply to residents of the US State in which we are registered, but not to any other US states or the rest of the world.
How can I pay for my order?
We accept Visa, MasterCard, Discover, and American Express. We also accept checks and money orders when orders are placed via phone or email. Orders paid by check will usually not be processed until the funds have been verified.
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed.
What if I need to return my order?
You may return an item in its original condition for a refund or credit within 15 days of receiving. All returns require a return authorization issued from GroomStop.com via e-mail or phone. Any returned items without return authorizations will be refused and returned to sender. Shipping charges can only be refunded if the return is due to our error. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS or insured Parcel Post for your protection. Due to the personal nature of the products, we are unable to accept returns on ALL personalized items, branders included, unless there is a mistake with the item.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders, we will E-mail you of the missing items to confirm the balance of your order.
Have questions we didn't answer?
For the fastest and best way to contact GroomStop.com...
Please E-mail us at service@groomstop.com or call our Customer Service Department between 9am-5pm Eastern at 888-819-0360.
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