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HomeFrequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions About Shopping at GroomStop.com



Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the Yahoo Store(tm) system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone at 888-819-0360. All account information submitted to us is safely isolated from unauthorized Internet access and credit card info is never kept beyond the time that it takes to process the order.



Do I have to pay sales tax?
Sales tax will only apply to orders shipped to addresses in Pennsylvania.



How can I pay for my order?
We accept Visa, MasterCard, Discover, American Express and PayPal.



How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed. Since the shipping cost is calculated based on both weight of the items ordered and where the items are being shipped to a state and zipcode will need to be entered to see what those charges will be.



What if I need to return my order?
As long as the item is not personalized, you may return an item in its original condition for a refund or credit within 15 days of receiving. All returns require a return authorization issued from GroomStop.com via e-mail or phone. Any returned items without return authorizations will be refused and returned to sender. Shipping charges can only be refunded if the return is due to our error. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. We suggest using UPS or insured Parcel Post for your protection. Due to the personal nature of the products, we are unable to accept returns on ANY personalized items, branders included, unless there is a mistake with the item.



What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be back-ordered automatically unless a deadline has been specified which won't be met.



Have questions we didn't answer?
For the fastest and best way to contact GroomStop.com...
Please E-mail us at Service@GroomStop.com or call our Customer Service Department between 9am-5pm Eastern at
888-819-0360.


We accept Visa, MasterCard, Discover, American Express, and PayPalThis shopping cart employs the highest industry strength security: 256 bit SSL
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